Effective date: June 23, 2026
Please read these terms carefully before using CRTX. They govern your rights and responsibilities when using our platform.
These Terms of Service (“Terms”) are a legally binding agreement between you (“you” or “User”) and CRTX (“CRTX,” “we,” “us,” or “our”) governing your access to and use of the document intelligence platform available at crtx.chat(the “Service”).
By creating an account, clicking “Accept,” or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not use the Service.
CRTX is a document intelligence platform that enables users to upload PDF documents and URLs, extract and index their content using machine learning techniques, and query that content in natural language using AI-powered retrieval-augmented generation (“RAG”). The Service also supports collaborative workspaces in which multiple users can access shared document collections.
The Service integrates third-party AI inference services to generate answers. Answers produced by the Service are AI-generated and may contain errors, omissions, or inaccuracies. See Section 9 (Disclaimers) for important limitations.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.
You must be at least 16 years old (or the age of digital consent in your jurisdiction, if higher) to use the Service. By using the Service, you represent and warrant that you meet this requirement.
You must register an account to access most features. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately at onboarding@vesselapplications.com if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized use of your credentials where you have failed to maintain adequate security or to notify us promptly.
You may not create multiple accounts to circumvent usage limits, suspensions, or any other restrictions we impose. Accounts created for automation or bulk data extraction without prior written permission are prohibited.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We may investigate and take appropriate action, including suspension or termination of your account and reporting to law enforcement, if we reasonably believe you have violated this section.
You retain full ownership of all documents, text, and other materials you upload to the Service (“User Content”). These Terms do not transfer any intellectual property rights to us.
By uploading User Content, you grant CRTX a non-exclusive, worldwide, royalty-free license to store, process, reproduce, and transmit your User Content solely to the extent necessary to provide the Service to you. This includes sending document text to third-party AI inference providers to generate answers in response to your queries. This license terminates when you delete the content or close your account, subject to the data retention periods described in our Privacy Policy.
You represent and warrant that: (a) you own or have the necessary rights and permissions to upload and process your User Content; (b) your User Content does not violate any applicable law or third-party rights; and (c) you have all necessary consents to share any personal data contained in your User Content with us and our sub-processors.
We will not use your User Content or query history to train or fine-tune AI models without your explicit opt-in consent.
We reserve the right (but not the obligation) to review, reject, or remove User Content that we reasonably believe violates these Terms or applicable law.
The Service allows you to create shared collections and invite other users. When you share a collection, you are responsible for ensuring that the members you invite are authorized to access the documents contained within it. You must not share collections containing confidential or proprietary third-party information with users who are not authorized by the content owner.
You are the collection owner and remain responsible for all content stored in collections you create, including content uploaded by members you have granted ingest permissions.
The Service, including its software, design, user interface, trademarks, logos, and all content we create (excluding User Content), are owned by CRTX and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or sublicense any part of the Service except as expressly permitted by these Terms.
If you provide suggestions, ideas, or feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without compensation or attribution to you.
Answers and summaries generated by the Service are produced by AI models operating on your User Content. To the extent that such outputs are copyrightable, we make no claim of ownership. However, because AI-generated content may reflect patterns from training data, we make no warranty that outputs are original or free from third-party intellectual property claims. You are solely responsible for reviewing outputs before relying on or publishing them.
Certain features or usage tiers of the Service may require payment. Where a paid plan is offered:
If no paid plan currently exists, this section will apply when paid plans are introduced.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
AI-generated answers are produced by language models that can make mistakes, hallucinate information, omit relevant context, or produce outdated results. You must not rely on AI-generated answers as professional legal, medical, financial, regulatory, or other expert advice. Always verify critical information with qualified professionals and authoritative sources.
We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) results obtained from use of the Service will be accurate or reliable; or (c) the quality of any information obtained through the Service will meet your expectations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRTX, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:
ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless CRTX and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or third-party rights; or (d) any dispute between you and another user.
We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You must not settle any such matter without our prior written consent.
You may stop using the Service and delete your account at any time from your account settings. Upon deletion, we will process your data as described in our Privacy Policy.
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. We will typically provide advance notice and a reason unless we determine that immediate action is necessary due to a legal requirement, security threat, or serious policy violation.
Upon termination: (a) your right to use the Service immediately ceases; (b) we will delete or anonymize your data per our Privacy Policy; (c) Sections 5.3, 7, 9, 10, 11, 13, and 14 survive termination.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.
Before initiating formal proceedings, you agree to contact us at onboarding@vesselapplications.com and attempt to resolve the dispute informally for at least 30 days.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in English. The arbitrator's decision will be final and binding. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Notwithstanding Section 13.3, either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Nothing in this section prevents you from reporting issues to applicable regulatory authorities.
These Terms, together with our Privacy Policy and any additional terms you have agreed to for specific features, constitute the entire agreement between you and CRTX regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing signed by an authorized representative of CRTX.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets, with notice to you.
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet outages, or failures of third-party services.
We may update these Terms from time to time. For material changes, we will provide at least 14 days' notice via email or a prominent in-app notice before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and delete your account.
For questions about these Terms, contact us:
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